Privacy Policy

When Customers register and use the Service, we collect:

• Account information: name, email address, password.
• Contractor directory information: contractor names, phone numbers, email addresses, locations, and job roles as entered by the Customer.
• Twilio account credentials: Account SID, Auth Token, and phone number, stored encrypted. These are used solely to send SMS on the Customer’s behalf.
• Outreach configuration: scheduling preferences, reminder settings.

When Contractors respond to availability requests, we collect:

• Availability data: day-by-day availability status (available, on hold, unavailable) for the requested date range.
• Scheduling notes: optional free-text notes submitted with availability responses.

When anyone accesses the Service, we may automatically collect:

• Device and browser information: browser type, operating system, screen resolution.
• Usage data: pages viewed, features used, timestamps of interactions.
• IP address: used for security and fraud prevention.

We do not use cookies for advertising or tracking. Any cookies used are strictly necessary for the operation of the Service (authentication, session management).

We use the following third-party services to operate the platform:

Each provider is bound by their own privacy policies and data processing agreements. We select providers that maintain appropriate security standards.

Contractor availability data and contact information are accessible to authorized users within the Customer’s organization. Customers control who on their team has access to the Service.

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of our users or the public.

Customers are responsible for obtaining consent from their Contractors before adding them to the outreach list. By submitting a Contractor’s phone number to the Service, the Customer represents that they have obtained the Contractor’s consent to receive text messages related to scheduling and availability.

The Service sends the following types of text messages to Contractors:

• Availability requests: a message with a link to the availability form, sent on the Customer’s configured schedule.
• Reminders: follow-up messages to Contractors who have not responded, limited to the Customer’s configured maximum.

All messages are sent from the Customer’s own Twilio phone number. Zou Productions is not the sender of record.

Contractors may stop receiving text messages at any time by:

• Replying STOP to any message received from the Service.
• Contacting the Customer (the production company) directly and requesting removal from the outreach list.

When a Contractor opts out, their phone number is flagged and no further messages are sent unless the Customer re-obtains consent and re-adds them.

Contractors receive a maximum of one availability request plus up to three reminders per outreach period, as configured by the Customer.

You may:

• Access, update, or delete your account information at any time through the Service.
• Export your data by contacting us at zouproductionsteam@gmail.com.
• Delete your account and all associated data by contacting us at zouproductionsteam@gmail.com.

You may:

• Opt out of text messages at any time (see Section 4.3).
• Request access to the availability data we hold about you by contacting the Customer (the production company) you work with, or by contacting us directly at zouproductionsteam@gmail.com.
• Request deletion of your data by contacting us at zouproductionsteam@gmail.com. Note that your data is managed by the Customer; we will coordinate with them to fulfill your request.

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising your rights. We do not sell personal information. To exercise your rights, contact us at zouproductionsteam@gmail.com.